Thomas KIA of Highland retains its #1 status in customer service

Thomas KIA of Highland retains its #1 status in customer service

When you want a car dealership that has your best interest in mind, you are likely looking for one that will walk you through the process of finding your dream car step-by-step or explain all the little details on your car’s repair or even go out of their way to ensure that your specific needs are met, no matter the circumstance.

Thankfully, high-quality, detail-oriented service like this is available right here in Northwest Indiana at Thomas KIA of Highland. Countless team members are prepared and trained to give you all of the above and more at the dealership that has once again earned their #1 status in service satisfaction, an award given quarterly to the top KIA dealership in the district. 

It is no surprise to see the service team at Thomas KIA continue to go above and beyond for its customers and receive recognition for it. Not only was Thomas KIA the first KIA dealership in Northwest Indiana, but its outstanding team and service has allowed it to maintain its standing as the #1 dealership. Since 1994, it has been the preferred KIA dealership for car shoppers from the Chicago area and across Northwest Indiana. 

Thomas KIA of Highland General Manager Tom Seely has a true passion and commitment for the car industry that allows him to support his service team in whatever way they need. For Seely, benefitting and prioritizing the customers who trust them with their unique car needs is really valuable.

“Our customers are our family,” said Seely. “We have so many great relationships with our customers. We are able to stand out from other dealerships because we treat people as our friends and family.”

The service team at Thomas KIA of Highland is always keeping in mind that, as a consumer themselves, being treated properly when servicing your car can make all the difference during a stressful time. The team prides itself on keeping traditions alive, such as treating customers as they treat their families. This is what makes them stand out from other car shops in the area.

Making customers feel welcome is a staple at Thomas KIA. When you walk into the dealership, even if you have never visited before, you are guaranteed to be greeted with a sincere and welcoming face ready to assist you with your visit. Whether it is for service, parts, or shopping, the team is prepared to meet your needs.

“A customer should expect good, friendly service, fair prices, a car wash, and to always feel welcome no matter what they are coming in for,” said Seely.

Though every member of the dedicated, hard-working team at Thomas KIA has contributed to the dealership retaining their #1 status in customer service, Seely emphasized the work of a few stars in their crew who will never fail to make a customer happy.

“Neddie Burks, Kim Degoey, and Rich Obacz will always go the extra mile,” said Seely.

As a service manager at the dealership, Neddie Burks acts as a mentor and big brother to many of his coworkers. When the day ends and the lights are off, much of the team would agree that Burks is the one to go above and beyond for customers, no matter the circumstance.

Kim Degoey, the top service advisor at Thomas KIA, has been described as the best of the best. Degoey is also known for her popcorn that has won best in the Region for three years in a row. You can stop by the dealership to try some for yourself to learn why it is so deserving of recognition.

Rich Obacz, also a service advisor, is proud to have a 100% customer satisfaction record during his time at Thomas KIA. With Obacz, there is no doubt that you will receive excellent service every single time.

All team members at Thomas KIA, like these three, are constantly willing to demonstrate taking that extra step to make the customer feel welcomed, appreciated, and truly serviced in each way they need. It is a team effort at Thomas KIA, and each member feels proud to receive the recognition as it is motivation to continue their work of making customers happy.

To learn more about Thomas KIA’s values, passion, and outstanding work that has earned it the #1 ranking in customer service, head to the website at www.thomaskia.com