NiSource celebrates multiple brands named as 2024 most trusted utility brands  award recipients

NiSource celebrates multiple brands named as 2024 most trusted utility brands  award recipients

NiSource Inc. (NYSE: NI) subsidiaries Northern Indiana Public  Service Company LLC (NIPSCO), Columbia Gas of Ohio, Inc., Columbia Gas of  Kentucky, Inc. and Columbia Gas of Virginia, Inc. were named among the most trusted  utility brands by Escalent, following its 2024 Cogent Syndicated Utility Trusted Brand &  Customer Engagement: Residential study. The ranking recognized only 33 brands  nationwide, with the NiSource companies securing three of the positions. 

This year, Columbia Gas of Kentucky, Inc. and Columbia Gas of Virginia, Inc. (referred to in  the study as Columbia Gas South), Columbia Gas of Ohio, Inc. and NIPSCO all scored  above 700, with our Kentucky and Virginia companies scoring an impressive 741 among natural gas utilities in the South Region. Columbia Gas of Ohio scored the highest among  natural gas utilities in the Midwest Region, earning this recognition for the third consecutive  year. NiSource’s combination natural gas and electric utility, NIPSCO scored in the top  three of their Midwest Region combination peers. These findings are based on a survey of more than 61,000 residential electric and natural gas customers, which included 142 electric, natural gas and combination utilities.  

Escalent measured factors including customer advocacy, safety and reliability and  environmental focus, among others. NiSource congratulates our valued employees across  these brands for their daily commitment to earning our customers’ trust and delivering safe  and reliable energy in our communities. For more information on the Cogent Syndicated  2024 Most Trusted Utility Brands, visit https://escalent.co/news/brand-trust-is-higher-for utilities-that-spend-more-on-communication-and-highlight-savings-and-environmental programs-for-customers/