One of the most important parts of running a business is customer service. The best and most thriving businesses keep customer service on a high tier, taking the time to examine and answer clients’ questions and treat them with respect and consideration. Johnny On The Spot is no exception.
Running a business that specializes in portable restrooms comes with its fair share of engagement from customers. From workers on construction sites to festival goers to wedding reception attendees, JOTS has a wide range of clientele. Nevertheless, those clients are satisfied with their service, and even when there are concerns, Johnny On The Spot is quick to attend to them.
In late November, Johnny Potty activated a new email account to handle invoicing questions specifically, so customers can avoid the stress of trying to find the right number to call or person to talk to. This email will also be used to send out the bulk of the invoicing the company processes each week for customers that request invoice by email.
The email address is: firstname.lastname@example.org.
Wrapping processes and potential questions into one convenient package was a smart move on the JOTS team’s part.
“We are always trying to find the best way to streamline customer service and be as efficient as possible,” said Brittany Morrow, Office Manager for Johnny On The Spot.
Taking it a step further, it’s important to acknowledge that the company also instilled an email for orders. While the ordering system has been in place for a while, Morrow says there are still people who don’t know about it. That email address is: email@example.com.
The orders email allows a customer to generically send in a quote request, job order, or just a general question. The most qualified person will then respond, as the whole JOTS team checks this email.
Morrow said that Johnny On The Spot is committed to continually strengthening and prioritizing customer service, and this email service is just one way the company is accomplishing that.
“We are constantly trying to make sure the excellent service we provide is at its peak!” Morrow said. “These new additions have really helped that and will continue to do so into the future.”
Stay tuned for more news from your favorite portable restroom company as they try out new features and explore new markets… Visit their website for more information.