#BehindTheRibbon: Meet Overhead Door of Northwest Indiana Service Technician Joe Gerber

By: Nicole Batzek Last Updated: December 28, 2016

ohd-joe-gerberJoe Gerber, a service technician for Overhead Door of Northwest Indiana, has been with the company for just about six years now. However, he did not start out working in the garage door industry.

“I was an Assistant Manager at Walmart for four years, then I moved to Kentucky for a couple years. I did not stay there for long and decided to move back to Northwest Indiana where, I started working at Rent-a-Center for a while. Then I found a job at Overhead Door and have been there ever since,” said Joe.

He enjoys doing what he does at Overhead Door of Northwest Indiana because it is hands-on work and that is what he enjoys best. It’s a way to express his detailed work ethic as well.

 “I don't like being in an office setting. I like working with my hands. I am also a people person, so I like the interaction with customers on a day-to-day basis," explained Joe. 

Being a service technician, Joe is always using his hands fixing and installing garage doors. This position allows him to work face to face with clients. It's customer service with a side of elbow grease.

“As a service technician, I install garage door operators, fix garage doors, and replace broken springs, just to name a few. But I love when the job is all done and I get to meet with the customers,” explained Joe.

Easily, Joe’s favorite part of his job is being able to interact with the handful of customers he deals with every day. The encounters are brief so he makes sure he is able to listen to clients needs and requests.

“We’re there for them and we want them to know that. We’re a family-focused business and our goal is to make our customers feel that way. It all starts with being honest and always following through what you say you’re going to do.”

Overhead Door of Northwest Indiana is a family-run business and the family atmosphere is felt even by those that are not family members. This was a major draw for Joe. Not only do they cater to families, but they make their employees feel like family.

“It is a great atmosphere to work in. When I am working, I feel as if I am a part of the family. Everybody you talk to is so helpful and caring. I feel like if I ever needed anything I could ask anyone I work with and they would help me out. And it's great to know they feel the same way too!”

If you or someone you know is looking for garage door assistance, be sure to contact Joe and the rest staff at Overhead Door for help.

“We are all very well experienced technicians and we will take care of our customers the best way that we can.”

For more information on services and contact info for Overhead Door, click here!